Terms of service

Terms of Service

Last updated: 14 October 2026

1. About us

This online store is operated by MCB NEGOCIOS DIGITAIS LTD, a company registered in England and Wales under company number 16798738.

In these Terms, “we”, “us” and “our” refer to MCB NEGOCIOS DIGITAIS LTD. “You” and “your” refer to the person using our website or purchasing from us.

Our registered office is:

Civic House
156 Great Charles Street Queensway
Birmingham
B3 3HN
United Kingdom

Email: support@glucomax-eng.com
Telephone: +44 7403 654922

Our store is hosted on Shopify. Your purchase contract is with MCB NEGOCIOS DIGITAIS LTD, not Shopify.

2. Scope of these Terms

These Terms govern the use of our website and consumer purchases of GlucoMax from our online store in the United Kingdom.

Please read them before placing an order. You may save or print a copy for future reference.

Our Return and Refund Policy and the delivery information provided before checkout also apply to your purchase. Our Privacy Policy separately explains how we handle personal information.

Nothing in these Terms removes or limits your statutory consumer rights.

3. Using our website

You must provide accurate contact, payment and delivery information and have the legal capacity to place an order. You must be authorised to use the payment method you select.

You must not use the website to commit fraud, submit deliberately false orders, introduce malicious software, access another person’s account without permission or interfere with the security of the store.

If you create an account, keep your login details secure and contact us if you suspect unauthorised access. This does not make you automatically responsible for activity beyond your control.

4. Product information

The product description, price, included items and any relevant compatibility requirements are provided before you purchase.

We are responsible for supplying goods that match their description, are of satisfactory quality and are fit for any purpose required by applicable law.

Colours displayed on different screens may vary slightly. This does not permit us to supply a materially different product or disregard the description you relied on when ordering.

Please follow the instructions supplied with GlucoMax. This requirement does not restrict your rights if the goods are faulty or not as described.

Where an app or connected feature forms part of the advertised purchase, any separate app terms do not remove our obligations concerning the features we agreed to supply.

5. Orders and acceptance

You can review your order and correct errors before submitting it. Placing an order is an offer to purchase the selected goods.

An automated message acknowledging receipt of your order does not, by itself, confirm acceptance unless it expressly says otherwise. We accept your order when we send confirmation that it has been accepted or when we dispatch the goods, whichever happens first.

Before acceptance, we may be unable to fulfil an order because goods are unavailable, payment cannot be authorised, the delivery address is outside the areas we serve or there are reasonable grounds to suspect fraud.

If we cannot accept your order, we will notify you and promptly refund any payment taken for it. Once an order has been accepted, these Terms do not give us an unrestricted right to cancel it.

Contact us promptly if you notice an error in your order. We will explain whether a requested change is possible. Your cancellation rights remain unaffected.

6. Prices, payment and offers

Prices are shown in pounds sterling (GBP), including applicable taxes. Delivery charges and any other payable charges will be disclosed before you place your order.

Available payment methods are displayed at checkout. You must pay the total shown for your order.

Purchasing GlucoMax is a one-off purchase and does not enrol you in a subscription.

Promotional offers apply according to the conditions displayed before purchase. Discounts already agreed for an accepted order will not be withdrawn retrospectively.

If we identify a pricing error before accepting your order, we will explain the correct price and let you decide whether to proceed. We will not charge an increased price without your agreement. Changes to advertised prices apply to future orders, not orders already accepted.

7. Shipping and delivery

GlucoMax is shipped from outside the United Kingdom. Orders are dispatched within 24 hours of payment confirmation.

Delivery times begin after dispatch:

Standard Delivery: £4.00, with delivery within 8–15 working days.
Express Delivery: £10.00 in total, with delivery within 5–12 working days.

Working days are Monday to Friday, excluding UK public holidays. The first working day after dispatch is counted as day one. The processing period of up to 24 hours is additional to these delivery times.

Applicable taxes, customs duties and import clearance charges are included in the price you pay. Delivery is charged separately as stated above. No additional import payment is required upon delivery. Contact us if you receive an unexpected request for such a payment.

The selected delivery service, charge and delivery window will be displayed before you confirm your purchase.

If delivery is delayed, we will inform you and explain the available options. Depending on the circumstances, you may set an appropriate additional delivery deadline or cancel immediately where the law permits. If you lawfully cancel because we fail to deliver, we will refund the payments due to you, including the applicable delivery charge, without unnecessary delay.

Where we arrange delivery, the goods remain our responsibility until you, or a person you nominate other than the carrier, takes physical possession of them. Ownership passes once we have received full payment and the goods have been delivered.

Further details are set out in our Shipping Policy. Nothing in this section limits your statutory consumer rights.

8. Cancellation, returns and refunds

For online purchases, you may normally cancel without giving a reason until 14 days after the day you receive the goods. Where a single order is delivered in separate parts, the period runs from receipt of the last item.

After notifying us, you have a further 14 days to send the goods back.

For change-of-mind returns, you pay the direct return delivery cost. We cover reasonable necessary return costs for faulty, damaged, incorrect or misdescribed goods.

When an entire order is cancelled under the cancellation right, the refund includes the cost of our least expensive standard delivery option. We do not charge cancellation or restocking fees.

Our Return and Refund Policy explains the procedure, refund deadlines, return address, permitted deductions for excessive handling and optional cancellation form. You do not need our approval to exercise a statutory cancellation right.

9. Faulty or incorrect goods

Contact support@glucomax-eng.com if goods arrive damaged, are incorrect, develop a fault or do not match their description.

Your rights under the Consumer Rights Act 2015 may include rejection and a refund, repair, replacement or a price reduction, depending on the circumstances.

These rights are separate from the change-of-mind cancellation period. They are not removed merely because packaging has been opened or a commercial warranty has expired.

10. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to exercise reasonable care and skill.

Loss or damage is foreseeable if it is an obvious consequence of the breach or was contemplated by you and us when the contract was made.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. We do not exclude your statutory rights concerning the goods supplied.

If an event outside our reasonable control affects an order, we will notify you and take reasonable steps to minimise its effect. Such an event does not automatically remove your rights to cancel, obtain a refund or pursue another remedy available by law.

11. Website content and availability

Website content belongs to us or is used with permission. You may view it for personal use and retain copies of your order information, these Terms and our policies.

You must not commercially reproduce protected content without permission, except where the law allows.

We may temporarily interrupt website access for maintenance or security. We may restrict misuse where reasonably necessary, but this does not remove rights relating to existing purchases.

Links to external websites may be provided for convenience. We do not control those websites. This does not exclude our responsibility for anything we have agreed to provide as part of your purchase.

12. Personal information

Our Privacy Policy explains how personal information is collected, used and shared in connection with the store.

Placing an order does not, by itself, constitute consent to marketing communications. Your privacy rights remain governed by applicable data protection law.

13. Complaints

Please send complaints to support@glucomax-eng.com, including your order number where available and a description of the issue. You may also contact us by telephone or post using the details below.

We will investigate and explain our proposed resolution. Contacting us does not prevent you from seeking independent advice, contacting your payment provider or exercising your legal rights.

If a complaint remains unresolved, we will provide information about alternative dispute resolution where required by law.

14. Changes to these Terms

We may update these Terms for future purchases to reflect changes in our business or legal requirements.

The version made available when you place your order applies to that purchase. We will not retrospectively change an existing contract without your agreement unless a change is required by law.

If a provision is found to be unlawful or unenforceable, the remaining provisions continue where they can operate fairly and lawfully. A delay in enforcing a right does not automatically mean that the right has been waived.

15. Governing law and courts

These Terms are governed by the law of England and Wales.

This does not deprive you of mandatory consumer protections applicable where you live. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts or in the courts of England and Wales, as applicable.

Nothing in these Terms requires compulsory arbitration or prevents you from using a court available to you under applicable law.

16. Contact information

MCB NEGOCIOS DIGITAIS LTD
Company number: 16798738
Registered in England and Wales