Shipping Policy

Last updated: 14 October 2026

This Shipping Policy applies to GlucoMax orders placed with MCB NEGOCIOS DIGITAIS LTD for delivery to the United Kingdom.

1. International shipping

GlucoMax is shipped from outside the United Kingdom and delivered to the address provided at checkout.

Our registered company address is in the United Kingdom. This does not mean that orders are dispatched from a UK warehouse.

2. Order processing and dispatch

Orders are dispatched within 24 hours of payment confirmation.

Dispatch means that your parcel has been handed to the carrier. It does not mean that your order will be delivered within 24 hours.

The delivery periods below begin after dispatch and do not include the order-processing period.

3. Delivery options and charges

Delivery option	Total delivery charge	Delivery time after dispatch
Standard Delivery	£4.00	8–15 working days
Express Delivery	£10.00	5–12 working days

Express Delivery costs an additional £6.00 compared with Standard Delivery. Its delivery window is three working days shorter than the standard delivery window.

Working days are Monday to Friday, excluding UK public holidays. The first working day after dispatch is counted as day one.

The selected delivery service and total charge will be shown at checkout before you confirm your purchase.

4. Taxes and import charges

Applicable taxes, customs duties and import clearance charges are included in the price you pay. The delivery charge shown above is added separately at checkout.

You will not be required to pay additional import charges upon delivery.

If a carrier or customs authority requests an unexpected payment, contact support@glucomax-eng.com so we can resolve it. If you have already paid such a charge, send us the receipt so we can arrange reimbursement.

5. Delivery delays

We will deliver within the delivery window applicable to your selected service. If we become aware of a delay, we will inform you and explain the available options.

If your order has not arrived by the end of the applicable delivery window, contact us with your order number. We will investigate with the carrier and work to resolve the issue.

An unexpected transport or customs delay does not automatically extend the agreed delivery period or remove your consumer rights. Depending on the circumstances, you may give us an appropriate additional delivery deadline or cancel immediately where the law permits.

If you lawfully cancel because we have failed to deliver, we will refund the payments due to you, including the applicable delivery charge, without unnecessary delay.

6. Delivery address and delivery problems

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. We will help amend the address where possible, although changes may not be possible after dispatch.

Contact us if your parcel is missing, arrives damaged or is marked as delivered but cannot be located. We will investigate rather than requiring you to resolve the matter with the carrier alone.

Where we arrange delivery, the goods remain our responsibility until you, or a person you nominate other than the carrier, takes physical possession of them.

7. Returns and delivery-charge refunds

Our Return and Refund Policy explains how to cancel an order or return goods.

When an entire order is cancelled under the statutory change-of-mind cancellation right, we reimburse the cost of Standard Delivery: £4.00. If you selected Express Delivery, the additional £6.00 is not refundable under that right.

Different rights may apply where we fail to deliver as agreed or the goods are faulty, damaged, incorrect or not as described. Nothing in this policy restricts those rights.

8. Contact information

MCB NEGOCIOS DIGITAIS LTD
Company number: 16798738
Registered in England and Wales

Civic House
156 Great Charles Street Queensway
Birmingham
B3 3HN
United Kingdom

Email: support@glucomax-eng.com
Telephone: +44 7403 654922