Return and Refund Policy

Last updated: 14 October 2026

This policy applies to GlucoMax purchases made directly from our online store by consumers in the United Kingdom.

The store is operated by MCB NEGOCIOS DIGITAIS LTD, a company registered in England and Wales under company number 16798738.

1. Your right to cancel

You may cancel your online purchase without giving a reason from the time you place your order until 14 days after the day you, or someone you nominate other than the carrier, receives the goods.

If goods from a single order are delivered separately, this period ends 14 days after the day you receive the last item.

To cancel, send a clear statement to support@glucomax-eng.com or contact us using the details below. Please include your name and order number, or other information that allows us to identify your purchase.

You do not need our approval to exercise your cancellation right. Sending your cancellation notice before the deadline is sufficient. The optional cancellation form at the end of this policy is available for your convenience.

2. Returning your order

After notifying us of cancellation, send the goods back without unnecessary delay and no later than 14 days after the day you notified us. The deadline is met if you dispatch the goods before that period expires.

Return address:

MCB NEGOCIOS DIGITAIS LTD — GlucoMax Returns
Civic House
156 Great Charles Street Queensway
Birmingham
B3 3HN
United Kingdom

Please include your order number or a note identifying your purchase. Package the goods securely and return the accessories and components supplied with them. Use the original packaging where reasonably possible; its absence alone does not remove your statutory rights.

We recommend retaining proof of postage and using a tracked service.

3. Return delivery costs

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods.

If the goods are faulty, damaged on arrival, incorrect or not as described, we will cover reasonable necessary return costs. Contact us so we can arrange a prepaid return, collection or reimbursement, as appropriate.

We do not charge cancellation, restocking or refund processing fees.

4. Condition of returned goods

You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning.

For change-of-mind returns, we may make a deduction for an actual reduction in value caused by handling beyond what is necessary for that inspection, where permitted by law. We will explain the reason and amount of any deduction.

Opening the packaging does not, by itself, remove your cancellation right. This section does not limit your rights when goods are faulty, damaged on arrival or not as described.

5. Refunds following cancellation

We will reimburse the amount paid for the cancelled goods. When you cancel an entire order, this includes the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not refundable under the change-of-mind cancellation right.

We will issue your refund without undue delay. Where goods have been dispatched and we have not offered to collect them, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. We will refund you no later than 14 days after that earlier event.

If no goods were dispatched, or we have offered to collect them, we will refund you within 14 days of being informed of your cancellation.

Refunds are made to the original payment method unless you expressly agree otherwise, without any refund fee. Your bank or payment provider may take additional time to display the credit. Contact us if you need help tracing a refund.

6. Faulty, damaged or incorrect goods

Please contact support@glucomax-eng.com if your order arrives damaged, contains an incorrect item, develops a fault or does not match its description.

Provide your order number or other proof of purchase and a description of the issue. Photographs may help us assess the problem, but they are not an automatic condition of your statutory rights.

For goods that fail to meet the requirements of the Consumer Rights Act 2015, you normally have a 30-day short-term right to reject them and receive a full refund. Later remedies may include repair, replacement, a price reduction or a refund, depending on the circumstances.

Where you are entitled to a refund for rejected goods, we will provide it without undue delay and within 14 days of agreeing that you are entitled to it.

The change-of-mind deadlines in this policy do not replace or shorten your rights concerning faulty goods.

7. Discounts, bundles and exchanges

Discounted goods have the same statutory rights as full-price goods. Refunds reflect the amount actually paid, including any discount applied.

For a partial return of an eligible multi-item purchase, the refund will reflect the price paid for the returned item and its share of any order-level discount, subject to your statutory rights.

For a change-of-mind exchange, contact us to discuss returning your purchase and placing a new order. This does not affect any right to a replacement for faulty goods.

8. Your statutory rights

Nothing in this policy excludes or restricts rights under applicable consumer law.

Any extension of a statutory deadline required by law, including applicable rules concerning weekends and public holidays, will be honoured.

9. Contact details

Business: MCB NEGOCIOS DIGITAIS LTD
Company number: 16798738
Registered in: England and Wales
Email: support@glucomax-eng.com
Telephone: +44 7403 654922

Registered office and returns address:
Civic House
156 Great Charles Street Queensway
Birmingham
B3 3HN
United Kingdom

10. Optional cancellation form

Complete and send this form only if you wish to cancel your purchase. You may instead send any other clear statement of cancellation.

To: MCB NEGOCIOS DIGITAIS LTD, Civic House, 156 Great Charles Street Queensway, Birmingham, B3 3HN, United Kingdom
Email: support@glucomax-eng.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: ______________________________
Order number, if available: ______________________________
Ordered on / received on: ______________________________
Name of consumer(s): ______________________________
Address of consumer(s): ______________________________
Signature of consumer(s), only if submitted on paper: ______________________________
Date: ______________________________

Delete wording that does not apply.